Delivery/Shipping Policy

Where do you deliver to?

• We deliver within Malaysia. Certain remote or restricted areas may require additional time or charges.

 

How much do you charge for deliveries?

• Delivery fees vary based on location, order size, and delivery method. Final delivery charges will be shown at checkout or communicated upon order confirmation.

• Insert a table of delivery charges based on distance & area??

 

How do I know if my order is confirmed?

• Once payment is successfully made, you will receive an order confirmation via email or messaging platform with your order details.

 

Can I change or cancel my order?

• Changes or cancellations are subject to order status. Once an order has been processed or dispatched, changes may not be possible. Please contact us as soon as possible for assistance.

 

Can I change my delivery address?

• Delivery address changes are only allowed before dispatch. Additional charges may apply depending on the new location.

 

Can I pay extra for express or scheduled delivery?

• Yes, express or scheduled delivery options may be available at an additional cost, subject to availability. Please contact us to arrange this. 

 

How long do deliveries take?

• Standard delivery typically takes 2–5 working days after order confirmation, depending on location. Delivery times may be longer during peak seasons or public holidays.

 

Who can I contact for my deliveries?

• You may contact our customer service team via email or official messaging channels for any delivery-related enquiries. 

 

What forms of payment do you accept?

• We accept selected online payment methods including credit/debit cards, online banking, and approved e-wallets, subject to platform availability.