FAQs (frequently asked questions)
Who is TMCF?
Tokyo Milk Cheese Factory is a Japanese confectionery brand born in Tokyo, known for its signature cookies that pair rich milk with savoury cheeses. Crafted with precision and balance, Tokyo Milk Cheese Factory cookies celebrate the harmony of sweet and savoury flavours. Tokyo Milk Cheese Factory Malaysia brings this iconic experience closer to local customers.
What are your product ranges?
Our range includes our signature cheese cookies (such as Salt & Camembert, Honey & Gorgonzola), gift boxes, limited seasonal selections, and exclusive sets curated for celebrations and corporate gifting.
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Where do the ingredients from the cookies come from?
Key ingredients are carefully sourced from Japan and other selected regions to maintain the authentic Tokyo Milk Cheese Factory taste and quality, combined with strict quality control standards.
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Is TMCF halal certified?
Currently, Tokyo Milk Cheese Factory products are not halal certified in Malaysia. While we do not use pork or lard in our recipes, our products may be manufactured or handled in facilities that also process non-halal items.
Is TMCF gluten-free?
No, TMCF cookies are not gluten-free as they contain wheat flour.
Does our product contain gelatin?
Our cookies do not contain gelatin. However, ingredients may vary for some products. Please refer to the ingredient label on the packaging for the most accurate information.
Individuals with Allergy, Dietary or Religion Restrictions
Our products contain dairy, wheat, and may contain traces of nuts, eggs, or soy due to shared production facilities. We strongly advise individuals with allergies or specific dietary/religious restrictions to review the ingredient list or contact us before purchase.
What is the shelf life of TMCF cookies?
Shelf life varies by product but is typically 60–180 days from the production date. The best-before date is stated on each product’s packaging.
Where are TMCF cookies made?
TMCF cookies are made in Japan, following the brand’s original recipes and quality standards.
Where can I find TMCF cookies?
TMCF cookies in Malaysia are available at selected retail locations and online platforms. Availability may vary depending on season and location.
Are there any discounts if I purchase in bulk? (Corporate order)
Yes. Corporate and bulk purchase discounts are available for large orders. Please contact our team with your order quantity, delivery date, and requirements for a customized quotation.
Email: hello@tokyomilkcheesemy.com | Phone: +60 129889687 (call/text/WhatsApp)